Privacy Policy

Last updated: 24 October 2025

This Privacy Policy explains how Totally Screwed ("we", "our", "us") collects, uses, and protects personal information when you visit https://totallyscrewed.co.uk. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: Totally Screwed
Website: totallyscrewed.co.uk
Email: help@totallyscrewed.co.uk
Address: Lisburn, Northern Ireland, United Kingdom

2. Information We Collect

We may collect the following types of data:

• Personal identifiers such as your name, email, phone number, and address.
• Technical data such as IP address, browser type, and device information.
• Form and enquiry details, such as service requests or messages you send through the site.

3. How We Collect Information

• Information you provide via contact or booking forms.
• Details you supply by phone or email.
• Data collected automatically through cookies and analytics.

4. How We Use Your Information

We use your personal information to:

• Respond to service requests and enquiries.
• Provide handyman and repair services.
• Send confirmations or updates about your bookings.
• Improve our website performance and user experience.
• Comply with any legal obligations.

5. Legal Basis for Processing

• Consent – when you opt in to marketing communications.
• Contractual necessity – when processing is required to provide services you request.
• Legal obligation – for tax, record-keeping, or compliance purposes.

6. Sharing Your Information

We do not sell or rent your data. We may share limited personal data with:

• Website or IT service providers who support our operations.
• Regulatory authorities where required by law.

All third parties are required to protect your data in line with UK GDPR standards.

7. Cookies

We use cookies to improve your experience and analyse website traffic. You can control or delete cookies through your browser settings. For more details, please read our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary:

• Service and contact information: up to 6 years (for tax and contract purposes).
• Marketing data: until you unsubscribe or withdraw consent.

9. Data Security

We use HTTPS encryption, restricted access controls, and secure servers to protect your data from unauthorised access, disclosure, or misuse.

10. Your Data Rights

You have the right to:

• Access, correct, or delete your data.
• Withdraw consent for marketing communications.
• Object to processing or request data portability.
• File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

11. Changes to This Policy

We may update this policy from time to time. The updated version will always be available on this page with the new “Last updated” date.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

Email: help@totallyscrewed.co.uk
Address: Lisburn, Northern Ireland, United Kingdom